means these terms and conditions;
means the contract incorporating these Conditions which is formed when You place an Order and We confirm acceptance of the Order;
means countries other than Nigeria
means an order placed by You via this Website for one or more Products;
means all and any information provided by You in an Order or when registering on any part of this Website to include without limit your name, address and card details;
means any product advertised on this Website;
means Elizabeth And Lanky Nigeria Limited of 10 ajumobi cresent ikeja lagos with Registered Number RC 1208763 and TIN Number 19090607-0001
Means elizabethandlanky.com, any other URL operated by us and our mobile applications;
means a user of this Website
USE OF WEBSITE
Application of these Conditions
These Conditions apply to Use of this Website and are the terms and Conditions on which We will supply any of the Products to You and by proceeding further and/or placing an Order You agree to be bound by the Conditions. If You do not agree to be bound by them, You should leave this Website now.
Please click on the button to mark Your acceptance of these Conditions before placing an Order if You accept them. Please understand that if You refuse to accept these Conditions, You will not be able to Order any Products from the Website.
The terms and Conditions applicable to the purchase of Products offered for sale through this Website and the equivalent terms and Conditions for sale through Elizabeth And Lanky shops and elsewhere shall be mutually exclusive. In particular, promotions and offers advertised on this Website shall not be valid in connection with any purchase through Elizabeth And Lanky shops or elsewhere, and promotions and offers available through Our shops or elsewhere shall not be valid in respect of Website purchases.
When Using the Website, You accept that communication with Us will be mainly electronic. We will contact You by email or provide You with information by posting notices on the Website. For Contractual purposes, You agree to this electronic means of communication and You acknowledge that all Contracts, notices, information and other communications that We provide to You electronically comply with any legal requirement that such communications be in writing. This condition does not affect Your statutory rights.
You may obtain further information about Your statutory rights by contacting Your local authority Trading Standards Department or Citizens Advice Bureau.
We may change these Conditions from time to time without notice to You. Changes will apply to any subsequent Orders received. It is Your responsibility to check regularly to see if any changes have been made to these Conditions. We reserve the right to modify or withdraw this Website at any time without liability to You.
Contact Us if You have any questions relating to these Conditions or Ordering the Products generally by Using the Contact Us page.
You are responsible for maintaining the confidentiality of the password chosen by You when You register on the Website and for restricting access to Your computer and/or email address to prevent unauthorised access to Your account.
Description and Availability
We take all reasonable measures to ensure that details, measurements and descriptions of Products given on this Website are as accurate and complete as possible but there may be variations between these and the Products themselves All Products are subject to availability. In the event Products are unavailable they will be cancelled from Your Order and You will receive a refund.
For International Orders, prices appearing on this Website may be subject to taxes and duties (where applicable) at the current rates.
The cost of Your Order will be the price of the Products Ordered plus the appropriate delivery charge outlined in the “Delivery Services” section below. Please note that all prices on this Website are for on-line purchases only.
Due to circumstances beyond Our control prices may have to be altered, including any variations in the rate of sales tax. If this occurs You will be notified and requested to reconfirm Your Order at the altered price.
By notifying You, We shall be entitled to cancel any Contract in whole or in part to the extent that it is for the purchase of a Product the price of which was stated incorrectly on the Website.
PLACING AN ORDER
You must not Order Products via this Website if You are Younger than 16 years of age. In the case of Products which can only legally be supplied to people over the age of 18, this will be indicated on the Website in relation to the appropriate Product.
All Orders are subject to acceptance by Us and are subject to availability. After placing an Order, You will receive an email from Us acknowledging that We have received Your Order. Please note that this does not mean that Your Order has been accepted. Your Order constitutes an offer to Us to buy a Product. All Orders are subject to acceptance by Us and We will confirm such acceptance by sending You an email that confirms that the Product has been despatched (the “Despatch Notice”). The Contract between Us will only be formed when We send You the Despatch Notice.
There are easy and flexible ways for You to pay for Your Order. We accept:
Mastercard and Visa credit cards
Mastercard debit cards
You confirm that the card or PayPal account being Used is Yours.
You agree to indemnify Us fully from and against all claims, liability, damages, losses, costs and expenses (including legal fees) arising out of any breach of these Conditions by You or any other liability arising out of Your Use of this Website or out of the Use of this Website by any person Using Your account number and/or password.
We warrant to You that any Product purchased from Us through the Website is of satisfactory quality and fit for the purpose for which Products of the kind are commonly supplied and in conformity with the Contract.
Our liability for losses You suffer as a result of Us breaching this Contract is strictly limited to the purchase price of the Product You purchased.
To the fullest extent possible and except for the warranty set out above, We disclaim any and all warranties of any kind (whether expressed or implied) in relation to the Products.
We will not be liable to You in Contract, tort, or otherwise for any loss of profits, loss of business, loss of anticipated savings, loss of opportunity, loss of data or any other indirect or economic losses whatsoever suffered or incurred by You arising out of the subject of these Conditions
The Contract will be concluded in English.
We may assign or transfer any of Our rights or obligations under a Contract.
You may not assign or transfer any of Your rights or obligations under this Contract.
If We fail, at any time of the Contract, to insist upon performance of any of Your obligations under the Contract, or if We fail to exercise any of the rights or remedies to which We are entitled under this Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve You from compliance with such obligations.
A waiver by Us of any default shall not constitute a waiver of any subsequent default.
No waiver by Us of any of the terms and Conditions of the Contract shall be effective unless it is expressly stated to be a waiver and is communicated to You in writing.
If any part of these Conditions is held to be invalid or unenforceable in whole or in part the invalid or unenforceable wording shall be deemed to be omitted, and the rest of the Conditions shall continue to be valid to the fullest extent permitted by law.
Each Contract shall be governed by these Conditions which contain the entire agreement between You and Us in respect of its subject matter and supersedes any previous agreements relating to such matter.
These Conditions shall be governed by and construed in accordance with Nigerian law and You hereby submit to the exclusive jurisdiction of the Nigerian courts.
We believe buying on-line at elizabethandlanky.com is as secure as shopping in Our stores. This is because:
All payment transactions are carried out over an SSL 128-Bit Encrypted secure connection. We do this Using industry standard technology.
The padlock symbol, at the bottom of your browser window confirms this level of encryption. If You click on this, You will see Our VeriSign secure certificate, meaning that Your data is visible only to Us
We at Elizabeth And Lanky appreciate and respect how important privacy is and we are 100% committed to protecting the privacy and security of our customers and site visitors.
When You visit this Website We may collect, and Our third party providers of advertisements and content may collect, information about where You are on the internet (e.g. the URL You came from, IP address, domain name types like .co.uk and .com), Your browser type, the country and telephone area code where Your computer is located, the pages of this Website that Were viewed during Your visit, the advertisements You clicked on, and any search terms that You entered on Our Website (“User Information”) We and they, may collect this User Information even if You do not register on this Website When You register or shop on this Website, We will (where applicable) ask You to input and We will collect Your Personal Information.
We will treat all Your Personal Information (which includes any User Information from which We can identify You) as confidential (although We reserve the right to disclose this Personal Information in the circumstances set out below). We will keep it on a secure server and We will fully comply with all applicable Nigerian General Data Protection and consumer legislation.
We confirm that Your Personal Information is held in accordance with the registration We have with the Information Commissioner’s Office We only Use Your Personal Information for the following purposes:
- Processing Your Orders;
- For statistical purposes to improve this Website and its services to You;
- To administer this Website;
- Other Use by Us to which You agree when asked on this Website.
When You register on this Website You are given the option to receive news and updates from Us by email and post which We feel may be of interest to You.
If You indicate Your agreement to being contacted by Us by these means You may subsequently unsubscribe from Our contact list at any time by contacting Us or following the “unsubscribe” directions given in any email received. You can also amend Your account profile at any time by signing-in and going to “My Account”.
You should be aware that if We are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and/or User Information We are entitled to do so.
Cookies are small pieces of information that are stored by Your browser on Your computer’s hard drive. Our cookies do not contain any personally identifying information, but they do enable Us to provide features such as personalisation and to store Products in Your Shopping Basket between visits. Most Web browsers automatically accept cookies, but You can Usually change Your browser to prevent that. Even without a cookie, You can still Use most of the features on the Website, including placing Products in Your shopping basket and purchasing them.
It is important to Us that You are delighted with all Our Products. If there is any reason why You are not completely satisfied with any Product You Order from Us, You can simply return it to Us – please see “Returning Products” section below. If after purchase, any Product fails to give reasonable Wear – due to either defective workmanship or materials We will credit the purchase price to Your account. This guarantee is in addition to and does not affect Your statutory rights.
Our carriers are unable to deliver to PO Boxes, airports, hospitals and prisons. We will also at Our discretion exclude delivery to any addresses which are considered to be insecure.
We are not liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the carrier.
Delivery will be to the Nigerian or International address specified in Your Order.
Within Lagos Nigeria, We offer a variety of delivery options. For orders to the rest of Nigeria and international, We have partnered with DHL. We shall have no liability for any delay or failure to deliver Product if the delay or failure is wholly or partially caused by circumstances beyond Our control.
When placing an Order please bear in mind We are unable to deliver on Sundays, Public or Bank Holidays and Orders placed on those days, or at busy periods may take longer to deliver.
Your expected delivery date will be confirmed at checkout when placing Your Order.
There may be issues with delivery of homeware Products via certain delivery services and to certain points. If We cannot deliver Your Order using Your selected delivery method and/or to Your selected delivery address, We will contact You to offer alternative options.
LAGOS NEXT DAY DELIVERY
We aim to deliver Next Day delivery Orders within 1 to 2 working days. ALL deliveries will be made between 07:00 and 22:00 Monday – Saturday (excluding Public Holidays).
You have 3 days to return items not wanted. Every delivery comes with a ‘Despatch Note’ listing the contents. Please complete the despatch note by choosing the most appropriate ‘reason’ code on the despatch note and then enter the relevant code alongside each Product You are returning. This will help Us improve the quality of Our service in the future. Please remember to enclose the completed despatch note in the parcel You are returning.
For reasons of health and hygiene, We cannot offer refunds on food, grooming Products, Products for piercings and intimate wear., mattress toppers, divans, duvets and pillows can only be returned if the original packaging is still sealed, unless faulty. Swimwear cannot be returned if the hygiene strip has been removed and cosmetics cannot be returned if the hygiene seal is broken. Self-assembly furniture cannot be returned if assembly is part or fully completed. When returning gifts, electrical products, make-up and cosmetics we would appreciate it if you could return all original packaging.
Please note that for any other Products, returns will only be accepted where the Products are returned in a good and saleable condition (other than where the Products were not in a good and saleable condition when You received them).
Any additional Conditions for return outlined on a Product, or its packaging, on Our Website, or in store form part of Elizabeth And Lank’s returns policy.
REST OF NIGERIA & INTERNATIONAL RETURNS
If You purchased Your item through our website or mobile app You have 28 days from the day You received your items for the returned products to reach Our Distribution Centre. All items being returned must be unused and in their original packaging.
Follow the instructions on the Despatch Note.
For Your convenience You can return Products via DHL
Every delivery comes with a ‘Despatch Note’ listing the contents. You need this document to make a return. Please choose the most appropriate ‘reason’ code on the despatch note and then enter the relevant code alongside each Product You are returning. This will help Us improve the quality of Our service in the future. Please remember to enclose the completed despatch note in the parcel You are returning.
INTERNATIONAL PURCHASES AND RETURNS
Purchases from this Website may be in Nigerian Naira (₦ NGN), UK (£ GBP) ,Euros (€ EUR), US Dollars ($ USD), Banks and International credit/debit card issuers will determine exchange rates and may make additional charges, which You are liable to pay.
All Orders are shipped from Lagos, Nigeria. Any import duties and taxes payable, will be charged once the parcel has reached the destination country. These charges must be paid by the recipient of the parcel. If You have any questions related to customs charges, please contact Your local customs office.
Returns to Us are at Your cost and You should keep evidence of having sent the Products, such as a certificate of posting. For reasons of health and hygiene, We cannot offer refunds on food, grooming Products, Products for piercings and intimate wear.
Please note that for any other Products, returns will only be accepted where the Products are returned in a good and saleable condition (other than where the Products were not in a good and saleable condition when You received them). Any additional Conditions for return outlined on a Product, or its packaging, on Our Website, or in store form part of Elizabeth And Lanky’s returns policy.
You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content appearing on this Website shall remain at all times vested in Us or Our licensors. Elizabeth And Lanky is a registered trademark owned by Us.