Delivery Services

Delivery will be to the Nigerian or International address specified in Your Order.

Within Lagos Nigeria, We offer a variety of delivery options. For orders to the rest of Nigeria and international, We have partnered with  DHL. We shall have no liability for any delay or failure to deliver Product if the delay or failure is wholly or partially caused by circumstances beyond Our control.

When placing an Order please bear in mind We are unable to deliver on Sundays, Public or Bank Holidays and Orders placed on those days, or at busy periods may take longer to deliver.

Your expected delivery date will be confirmed at checkout when placing Your Order.

There may be issues with delivery of homeware Products via certain delivery services and to certain points. If We cannot deliver Your Order using Your selected delivery method and/or to Your selected delivery address, We will contact You to offer alternative options.

 

 

Delivery Locations

Please note that we deliver worldwide. However, some Locations might not be updated at the time of your order. If this applies to you, Kindly leave a note at checkout or via out contact us page with location information and we will get back to you.

Our carriers are unable to deliver to PO Boxes, airports, hospitals and prisons. We will also at Our discretion exclude delivery to any addresses which are considered to be insecure.

 

We are not liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the carrier.

Returns and Exchanges

There are a few important things to keep in mind when returning a product you purchased.
You have 3 calendar days to return an item from the date you received it.
Only items that have been purchased directly from Us.


 

Delivery Timeline

  • Lagos: Next working day delivery
  • Rest Of Nigeria: 3-5 working days
  • Rest Of The World: 5-7 days

Returning your item back to Us

Returns are super easy. Remember you only have 3 days to return an order. Once you know you don’t want the item, call us or send us a text and we will have a dispatch come pick up the item. Please make it easy for us to reach you to retrieve the item, if not, you will own an item you don’t want. (The 3 days timeline applies to customers in Lagos and Abuja)

Once we receive the item(s) and confirm everything is intact, you will receive your money back within 42 hours.

Lagos Next Day Delivery

We aim to deliver Next Day delivery Orders within 1 to 2 working days. ALL deliveries will be made between 07:00 and 22:00 Monday – Saturday (excluding Public Holidays).

 Lagos Returns

You have 3 days to return items not wanted. Every delivery comes with a ‘Despatch Note’ listing the contents. Please complete the despatch note by choosing the most appropriate ‘reason’ code on the despatch note and then enter the relevant code alongside each Product You are returning. This will help Us improve the quality of Our service in the future. Please remember to enclose the completed despatch note in the parcel You are returning.

For reasons of health and hygiene, We cannot offer refunds on food, grooming Products, Products for piercings and intimate wear., mattress toppers, divans, duvets and pillows can only be returned if the original packaging is still sealed, unless faulty.  Swimwear cannot be returned if the hygiene strip has been removed and cosmetics cannot be returned if the hygiene seal is broken. Self-assembly furniture cannot be returned if assembly is part or fully completed. When returning gifts, electrical products, make-up and cosmetics we would appreciate it if you could return all original packaging.

Please note that for any other Products, returns will only be accepted where the Products are returned in a good and saleable condition (other than where the Products were not in a good and saleable condition when You received them).

Any additional Conditions for return outlined on a Product, or its packaging, on Our Website, or in store form part of Elizabeth And Lank’s returns policy.

Rest Of Nigeria & International Returns

If You purchased Your item through our website or mobile app You have 28 days from the day You received your items for the returned products to reach Our Distribution Centre. All items being returned must be unused and in their original packaging.

Follow the instructions on the Despatch Note.

For Your convenience You can return Products via DHL

Every delivery comes with a ‘Despatch Note’ listing the contents. You need this document to make a return. Please choose the most appropriate ‘reason’ code on the despatch note and then enter the relevant code alongside each Product You are returning. This will help Us improve the quality of Our service in the future. Please remember to enclose the completed despatch note in the parcel You are returning.

International Purchases and Returns

Purchases from this Website may be in Nigerian Naira (₦NGN),  UK (£GBP) ,Euros (€ EUR), US Dollars ($ USD), Banks and International credit/debit card issuers will determine exchange rates and may make additional charges, which You are liable to pay.

All Orders are shipped from the Lagos Nigeria. Any import duties and taxes payable, will be charged once the parcel has reached the destination country. These charges must be paid by the recipient of the parcel. If You have any questions related to customs charges, please contact Your local customs office.

Returns to Us are at Your cost and You should keep evidence of having sent the Products, such as a certificate of posting. For reasons of health and hygiene, We cannot offer refunds on food, grooming Products, Products for piercings and intimate wear.

Please note that for any other Products, returns will only be accepted where the Products are returned in a good and saleable condition (other than where the Products were not in a good and saleable condition when You received them). Any additional Conditions for return outlined on a Product, or its packaging, on Our Website, or in store form part of Elizabeth And Lanky’s returns policy.

For more information you can always contact us by contact form.

Please remember to ensure that the item you’re returning is repackaged with all elements.