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All deliveries are outsourced.

The Elizabeth And Lanky brand has partnered with RYDA LOGISTICS and ZOOM 247 DELIVERY SERVICES, to ensure swift deliveries within lagos.

For deliveries outside lagos, we partnered with DHL for fast delivery

Returns and Exchanges

There are a few important things to keep in mind when returning a product you purchased.

First: KEEP THE PACKAGE. Returns must be sent back to us in the same package and condition it was received.

Failure to ensure this would mean you will have to pay for the same item to be sent back to you alongside covering  the cost of the return to us.

For returns on orders within lagos:

You have 3 calendar days to return an item from the date you received it.
Only items that have been purchased directly from Us.

Once items are back with us and are in same condition as sent, a refund witll be processed within 24 hours.

For returns on orders outside lagos:

A return printout will be included in your order. You have 3 calender days to return the item via DHL using the return slip include in your delivery bag.

Please note: Charges apply on all returns and will be deducted from funds.[/vc_column_text][vc_column_inner width=”1/2″][vc_column_text]

Delivery Timeline

Within Lagos:

Same day delivery apply  to orders going to Ikoyi, Victoria Island & Lekki, If ordered before 10:30am.

Same day delivery may also apply to orders in other areas of Lagos depending on time item or items are ordered. if not, next day delivery.

If item or items are ordered after 10:30 on a Saturday, item or items will be delivered on Monday.

Lagos: Within 24 – 48 hours from time of order.

Rest of Nigeria: Next day – 4 working days

Rest of Africa and the world: 4-7 working days

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Delivery Timeline

Within Lagos: 48hours

Rest of Nigeria: 2-4 working days

Rest of Africa and the world: 4-7 working days

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Returning your item back to Us

Returns are super easy. Remember you only have 3 days to return an order. Once you know you don’t want the item, call us or send us a text and we will have a dispatch come pick up the item. (Charges apply).

Please make it easy for us to reach you to retrieve the item, if not, you will own an item you don’t want. (The 3 days timeline applied to customers in Lagos and Abuja)

Once we receive the item(s) and confirm everything is intact, you will receive your money back within 24 hours. ( PLEASE NOTE THAT COST OF RETURN WILL BE DEDUCTED FROM FUNDS )

For more information you can always contact us by contact form.[/vc_column_text][vc_column_text]

Please remember to ensure that the item you’re returning is repackaged with all elements.

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