Returns and Exchanges

There are a few important things to keep in mind when returning a product you purchased.

For returns for orders within lagos, You have 3 calendar days to return an item from the date you received it.
Only items that have been purchased directly from Us.

Once items are back with us and are in same condition as sent, a refund witll be processed within 48 hours.

Delivery Timeline

Within Lagos: 48hours

Rest of Nigeria: 3-5 working days

Rest of Africa and the world: 4-7 working days

 

Returning your item back to Us

Returns are super easy. Remember you only have 3 days to return an order. Once you know you don’t want the item, call us or send us a text and we will have a dispatch come pick up the item. Please make it easy for us to reach you to retrieve the item, if not, you will own an item you don’t want. (The 3 days timeline applied to customers in Lagos and Abuja)

Once we receive the item(s) and confirm everything is intact, you will receive your money back within 42 hours.

For more information you can always contact us by contact form.

Please remember to ensure that the item you’re returning is repackaged with all elements.

Leave a Reply

Your email address will not be published. Required fields are marked *